SkyHigh Broadcasting operates in a highly competitive market, where operational efficiency is key to success. Before implementing Deskhero, they faced high operational costs due to inefficient customer support processes.
Deskhero's ticket management feature has allowed SkyHigh to efficiently categorize and prioritize customer queries. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant replies, reducing the time and resources spent on each ticket.
The AI also enhances the search results within the platform, making it easier for the support team to find relevant information. This has reduced the need for extensive training, as the support team can easily access the information they need.
Furthermore, Deskhero's AI generates knowledge base articles from uploaded files like policies, manuals, and presentations. This has allowed SkyHigh to build a comprehensive self-service portal, reducing the need for live support and further lowering operational costs.
By leveraging Deskhero's AI capabilities, SkyHigh Broadcasting has streamlined their operations, reduced their costs, and improved their competitive position in the market.
How has Deskhero reduced SkyHigh Broadcasting's operational costs?
Deskhero's AI capabilities reduce the time and resources spent on each ticket, and its self-service portal reduces the need for live support, both of which lower operational costs.
How does Deskhero's AI enhance the platform's search results?
The AI enhances the search results within the platform, making it easier for the support team to find relevant information and reducing the need for extensive training.
How has Deskhero improved SkyHigh Broadcasting's competitive position?
By streamlining their operations and reducing their costs through Deskhero's AI capabilities, SkyHigh Broadcasting has improved their competitive position in the market.
* This article provides an example of how a fictive company in the TV Broadcasting Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
