BalancePro has a vast knowledge base consisting of articles, manuals, and presentations. The company uses Deskhero to manage this knowledge base effectively. The advanced AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, making it easier for the support team to find relevant information.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This has significantly improved the quality of the knowledge base, making it a reliable source of information for both the support team and customers.
The AI also enhances the search results, making it easier for the support team to find precise information quickly. This has improved the efficiency of the support team, reducing the time taken to respond to customer queries.
BalancePro also uses Deskhero's REST API feature to integrate the platform with other systems used in the company. This seamless integration has further improved the efficiency of the customer support process.
Overall, Deskhero's AI capabilities have significantly improved BalancePro's knowledge base, making it a valuable resource for the support team and customers.
How has Deskhero improved BalancePro's knowledge base?
Deskhero's AI generates articles from Word, PowerPoint, and PDF files, and finds relevant content using OpenAI Embeddings. This has significantly improved the quality of the knowledge base.
How does Deskhero's AI-enhanced search results benefit BalancePro?
The AI-enhanced search results provide precise information quickly, improving the efficiency of the support team and reducing the time taken to respond to customer queries.
Can BalancePro integrate Deskhero with other systems?
Yes, BalancePro can use Deskhero's REST API feature to integrate the platform with other systems used in the company.
* This article provides an example of how a fictive company in the Tyre Balancing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
