TyreBalance Inc. receives a large number of customer queries and complaints daily. The company uses Deskhero to manage these tickets effectively. The advanced AI capabilities of Deskhero leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and suggest replies.
With Deskhero, TyreBalance Inc. has significantly improved the efficiency of ticket management. The AI suggests replies based on the context of the ticket, which are then reviewed and sent by the customer support team. This has not only improved the response time but also the quality of responses.
Deskhero's comprehensive search bar has made it easier for the support team to find relevant information quickly. The AI-enhanced search results provide precise information, reducing the time spent searching for answers.
The REST API feature of Deskhero allows TyreBalance Inc. to integrate the platform with other systems used in the company. This seamless integration has further improved the efficiency of the customer support process.
Overall, Deskhero's advanced AI capabilities have transformed TyreBalance Inc.'s ticket management, making it more efficient and effective.
How has Deskhero improved TyreBalance Inc.'s ticket management?
Deskhero's AI suggests replies based on the context of the ticket, which are then reviewed and sent by the customer support team. This has significantly improved the efficiency of ticket management.
How does Deskhero's search bar help TyreBalance Inc.'s support team?
The comprehensive search bar, enhanced by AI, provides precise information quickly, reducing the time spent searching for answers.
Can TyreBalance Inc. integrate Deskhero with other systems?
Yes, Deskhero's REST API feature allows TyreBalance Inc. to integrate the platform with other systems used in the company.
* This article provides an example of how a fictive company in the Tyre Balancing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
