TyreMaster receives hundreds of customer queries daily regarding tyre balancing, maintenance, and troubleshooting. The company uses Deskhero's advanced AI capabilities to manage these queries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
With Deskhero, TyreMaster has significantly reduced the time taken to respond to customer queries. The AI suggests replies based on the context of the query, which are then reviewed and sent by the customer support team. This has not only improved the response time but also the quality of responses.
Deskhero's comprehensive search bar has made it easier for the support team to find relevant information quickly. The AI-enhanced search results provide precise information, reducing the time spent searching for answers.
The REST API feature of Deskhero allows TyreMaster to integrate the platform with other systems used in the company. This seamless integration has further improved the efficiency of the customer support process.
Overall, Deskhero's advanced AI capabilities have transformed TyreMaster's customer support, making it more efficient and effective.
How has Deskhero improved TyreMaster's response time?
Deskhero's AI suggests replies based on the context of the query, which are then reviewed and sent by the customer support team. This has significantly reduced the time taken to respond to customer queries.
How does Deskhero's search bar help TyreMaster's support team?
The comprehensive search bar, enhanced by AI, provides precise information quickly, reducing the time spent searching for answers.
Can TyreMaster integrate Deskhero with other systems?
Yes, Deskhero's REST API feature allows TyreMaster to integrate the platform with other systems used in the company.
* This article provides an example of how a fictive company in the Tyre Balancing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
