TyreMaster receives hundreds of customer queries daily, ranging from appointment bookings to technical questions about tyre fitting. To manage these effectively, they use Deskhero's ticket management system. The advanced AI capabilities of Deskhero help in sorting, prioritizing, and assigning tickets based on their urgency and complexity.
With the help of Deskhero's knowledge base feature, TyreMaster has created a comprehensive database of common customer queries, solutions, and technical articles. The AI capabilities of Deskhero generate suggested replies from this knowledge base, significantly reducing the response time.
Deskhero's AI also enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data. This feature helps TyreMaster's support team find relevant content quickly, improving their efficiency.
TyreMaster also leverages Deskhero's custom fields and user groups features to categorize their customers and tailor their support services accordingly. The AI capabilities of Deskhero help in identifying patterns and trends in customer queries, enabling TyreMaster to proactively address common issues.
Overall, Deskhero's advanced AI capabilities have enabled TyreMaster to provide faster, more efficient, and personalized customer support, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI sorts, prioritizes, and assigns customer queries based on their urgency and complexity. It also generates suggested replies from a comprehensive knowledge base, reducing the response time.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content quickly, enhancing the search results.
How does Deskhero's AI help in personalizing customer support?
Deskhero's AI identifies patterns and trends in customer queries, enabling the support team to proactively address common issues and tailor their services according to customer categories.
* This article provides an example of how a fictive company in the Tyre Fitting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
