TyrePro deals with a wide range of customer queries every day. They use Deskhero's ticket management system to handle these queries efficiently. Deskhero's AI capabilities assist TyrePro in sorting, prioritizing, and assigning these tickets, ensuring that all queries are addressed in a timely manner.
TyrePro uses Deskhero's knowledge base feature to build a comprehensive database of technical articles, solutions, and common customer queries. Deskhero's AI generates suggested replies from this knowledge base, helping TyrePro's support team provide quick and accurate responses to customer queries.
Deskhero's AI enhances the search results by using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data. This feature enables TyrePro's support team to find relevant content quickly, improving their efficiency and service quality.
TyrePro also leverages Deskhero's custom fields and user groups features to categorize their customers and personalize their support services. Deskhero's AI identifies patterns and trends in customer queries, enabling TyrePro to proactively address common issues and provide personalized support.
Overall, Deskhero's advanced AI capabilities have helped TyrePro enhance their customer support, improve their service quality, and increase customer satisfaction.
How does Deskhero's AI assist TyrePro in handling customer queries?
Deskhero's AI sorts, prioritizes, and assigns customer queries, ensuring timely resolution. It also generates suggested replies from a knowledge base, helping the support team provide quick and accurate responses.
How does Deskhero's AI improve the efficiency of TyrePro's support team?
Deskhero's AI enhances search results by finding relevant content quickly, improving the support team's efficiency. It also identifies patterns and trends in customer queries, enabling the team to proactively address common issues.
How does Deskhero's AI help TyrePro in providing personalized support?
Deskhero's AI identifies patterns and trends in customer queries, enabling TyrePro to proactively address common issues and personalize their support services according to customer categories.
* This article provides an example of how a fictive company in the Tyre Fitting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
