WheelFit operates in multiple locations across the country and receives a large volume of customer queries daily. They use Deskhero's ticket management system to handle these queries efficiently. Deskhero's AI capabilities help WheelFit in sorting and prioritizing these tickets, ensuring that urgent and complex queries are addressed promptly.
WheelFit uses Deskhero's knowledge base feature to create a comprehensive repository of technical articles, solutions, and common customer queries. Deskhero's AI generates suggested replies from this knowledge base, helping WheelFit's support team respond to customer queries quickly and accurately.
The AI capabilities of Deskhero also enhance the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data. This feature enables WheelFit's support team to find relevant content faster, improving their productivity.
By using Deskhero's custom fields and user groups features, WheelFit categorizes their customers and personalizes their support services. Deskhero's AI helps in identifying trends and patterns in customer queries, allowing WheelFit to anticipate common issues and address them proactively.
Overall, with Deskhero's advanced AI capabilities, WheelFit has been able to enhance their helpdesk services, improve their support team's productivity, and provide a better customer experience.
How does Deskhero's AI help WheelFit in handling customer queries?
Deskhero's AI sorts and prioritizes customer queries, ensuring that urgent and complex queries are addressed promptly. It also generates suggested replies from a knowledge base, helping the support team respond quickly and accurately.
How does Deskhero's AI enhance the productivity of WheelFit's support team?
Deskhero's AI enhances search results by finding relevant content faster, improving the support team's productivity. It also identifies trends and patterns in customer queries, allowing the team to anticipate and address common issues proactively.
How does Deskhero's AI help WheelFit in providing a better customer experience?
Deskhero's AI helps WheelFit in providing quick and accurate responses to customer queries, personalizing their support services, and addressing common issues proactively, thereby enhancing the customer experience.
* This article provides an example of how a fictive company in the Tyre Fitting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
