TyreMaster uses Deskhero's AI capabilities to generate suggested replies for their customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero provides relevant content to the customer support team, which is then sent through OpenAIs ChatGPT to generate suggested replies. This has significantly reduced the response time and improved customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, helps TyreMaster's customer support team find relevant information quickly. The AI uses embeddings from various sources to enhance search results, making it easier for the team to find the required information.
With the help of Deskhero's AI, TyreMaster has been able to automate the process of generating knowledge base articles from Word, PowerPoint, PDF files. This has significantly reduced the manual effort required to create these articles, allowing the team to focus on more critical tasks.
Deskhero's AI also helps TyreMaster manage their tickets efficiently. The AI analyses the tickets and categorizes them based on their priority, helping the team to prioritize their work effectively.
Overall, Deskhero's AI capabilities have helped TyreMaster streamline their customer support services, improve their response time, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses embeddings from various sources to enhance search results. It makes it easier for the customer support team to find the required information quickly.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyses the tickets and categorizes them based on their priority. This helps the customer support team to prioritize their work effectively.
* This article provides an example of how a fictive company in the Tyre servicing/repair for vehicles industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
