WheelGuard receives a high volume of customer queries every day. To manage these efficiently, WheelGuard uses Deskhero's ticket management feature. The AI capabilities of Deskhero analyze the content of each ticket and suggest relevant responses based on previous tickets and knowledge base articles.
WheelGuard also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities of Deskhero further enhance this process by predicting the urgency of a ticket based on its content, ensuring that urgent issues are addressed promptly.
Deskhero's AI capabilities play a crucial role in enhancing WheelGuard's knowledge base. The AI analyzes uploaded files like policies, manuals, and presentations, as well as scraped website data, to generate new knowledge base articles. This not only saves time but also ensures that the knowledge base is constantly updated with relevant information.
WheelGuard uses Deskhero's comprehensive search bar to quickly find information within their system. The AI capabilities enhance the search results by finding relevant content from tickets, knowledge base articles, and uploaded files.
Lastly, WheelGuard leverages Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows WheelGuard to leverage the AI capabilities of Deskhero across their entire operation, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve WheelGuard's customer support?
Deskhero's AI capabilities analyze the content of each ticket and suggest relevant responses based on previous tickets and knowledge base articles. They also predict the urgency of a ticket based on its content, ensuring that urgent issues are addressed promptly.
How does Deskhero's AI capabilities enhance WheelGuard's knowledge base?
The AI analyzes uploaded files like policies, manuals, and presentations, as well as scraped website data, to generate new knowledge base articles. This ensures that the knowledge base is constantly updated with relevant information.
How does Deskhero's AI capabilities enhance WheelGuard's search results?
The AI capabilities enhance the search results by finding relevant content from tickets, knowledge base articles, and uploaded files.
* This article provides an example of how a fictive company in the Tyre Storage Solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
