AeroLease deals with a large number of customer inquiries daily, from technical support to leasing terms. They use Deskhero's ticket management system to organize these inquiries, ensuring each customer receives a timely response.
With Deskhero's advanced AI capabilities, AeroLease leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This enables the AI to find relevant content and generate suggested replies, significantly reducing response time and improving accuracy.
Deskhero's AI also enhances search results, making it easier for AeroLease's support team to find relevant information quickly. This is particularly useful when dealing with complex technical issues that require referencing multiple sources.
By using Deskhero's custom fields and structured data lists, AeroLease can categorize and prioritize inquiries, ensuring urgent matters are addressed promptly. This has improved their customer satisfaction rates and reduced the number of escalated issues.
The comprehensive search bar and REST API allow AeroLease to integrate Deskhero with other systems, creating a seamless workflow that increases efficiency and productivity.
How does Deskhero's AI improve response time and accuracy?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces response time and improves accuracy by providing relevant and precise information.
How does Deskhero help with complex technical issues?
Deskhero's AI enhances search results, making it easier to find relevant information from multiple sources quickly. This is particularly useful when dealing with complex technical issues.
Can Deskhero integrate with other systems?
Yes, Deskhero's comprehensive search bar and REST API allow it to integrate with other systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the UAVs (Unmanned Aerial Vehicles) leasing/renting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
