DroneRentalPro handles a variety of customer inquiries, from booking rentals to troubleshooting drone issues. They use Deskhero's ticket management system to effectively manage these inquiries, ensuring each customer receives timely assistance.
Deskhero's advanced AI capabilities allow DroneRentalPro to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files. This helps the AI find relevant content and generate suggested replies, improving response accuracy and speed.
Using Deskhero's AI-enhanced search results, DroneRentalPro's support team can quickly find relevant information to address customer queries. This is especially helpful when dealing with technical issues that require referencing multiple documents or sources.
DroneRentalPro uses Deskhero's custom fields and structured data lists to categorize and prioritize inquiries. This ensures that urgent matters are addressed first, improving customer satisfaction and reducing the number of escalated issues.
Finally, the comprehensive search bar and REST API allow DroneRentalPro to integrate Deskhero with their existing systems, creating a seamless workflow that increases efficiency and productivity.
How does Deskhero's AI improve response accuracy?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This improves response accuracy by ensuring the information provided is relevant and precise.
How does Deskhero help with technical issues?
Deskhero's AI-enhanced search results allow the support team to quickly find relevant information from multiple sources. This is especially helpful when dealing with technical issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's comprehensive search bar and REST API allow it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the UAVs (Unmanned Aerial Vehicles) leasing/renting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
