SkyLease receives a high volume of customer inquiries daily, ranging from technical issues to leasing terms. The company uses Deskhero's ticket management system to organize these inquiries, ensuring no customer query goes unanswered.
With Deskhero's advanced AI capabilities, SkyLease leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This allows the AI to find relevant content and generate suggested replies, significantly reducing response time.
Deskhero's AI also enhances search results, making it easier for SkyLease's support team to find relevant information quickly. This is particularly useful when dealing with complex technical issues that require referencing multiple sources.
By using Deskhero's custom fields and structured data lists, SkyLease can categorize and prioritize inquiries, ensuring urgent matters are addressed promptly. This has improved their customer satisfaction rates and reduced the number of escalated issues.
The comprehensive search bar and REST API allow SkyLease to integrate Deskhero with other systems, creating a seamless workflow that increases efficiency and productivity.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time it takes to respond to customer inquiries.
How does Deskhero help with complex technical issues?
Deskhero's AI enhances search results, making it easier to find relevant information from multiple sources. This is particularly useful when dealing with complex technical issues.
Can Deskhero integrate with other systems?
Yes, Deskhero's comprehensive search bar and REST API allow it to integrate with other systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the UAVs (Unmanned Aerial Vehicles) leasing/renting industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
