TankBusters receives hundreds of inquiries daily, ranging from service requests to technical questions about the removal process. They use Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by customer support agents on each ticket.
With Deskhero's custom fields and structured data lists, TankBusters can categorize and prioritize tickets based on their urgency and complexity. This allows them to provide timely responses to critical issues and maintain high customer satisfaction rates.
Deskhero's comprehensive search bar, powered by AI, enables TankBusters' support agents to quickly find relevant information from the knowledge base, past tickets, or uploaded documents. This feature is particularly useful in addressing complex technical questions that require detailed explanations or references to specific procedures.
TankBusters also uses Deskhero's REST API to integrate the platform with their existing CRM and project management systems. This seamless integration ensures that all customer-related data is synchronized across different platforms, providing a holistic view of each customer's history and interactions.
Overall, Deskhero's advanced AI capabilities have enabled TankBusters to improve their response times, increase their ticket resolution rate, and enhance their overall customer service experience.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to find related content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
Can Deskhero integrate with other systems?
Yes, Deskhero provides a REST API that allows it to integrate with other systems such as CRM and project management platforms.
How does Deskhero help in managing complex technical questions?
Deskhero's comprehensive search bar, powered by AI, helps support agents find relevant information from the knowledge base, past tickets, or uploaded documents. This feature is particularly useful in addressing complex technical questions.
* This article provides an example of how a fictive company in the Underground storage tank removal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
