Subterra Solutions maintains a comprehensive knowledge base that includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website. They use Deskhero's AI capabilities to enhance the accessibility and relevance of this knowledge base.
With Deskhero's advanced AI, Subterra Solutions can automatically generate relevant content suggestions based on the context of each customer inquiry. This feature not only speeds up the response time but also ensures that customers receive accurate and helpful information.
Deskhero's AI also enhances the search results within the platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data, the AI can provide more relevant search results, making it easier for support agents to find the information they need.
Subterra Solutions also uses Deskhero's user groups feature to assign specific roles and permissions to different team members. This feature, combined with the AI's ability to prioritize tickets based on their urgency and complexity, ensures efficient ticket management.
Overall, Deskhero's AI capabilities have significantly improved the accessibility and usefulness of Subterra Solutions' knowledge base, leading to faster response times and higher customer satisfaction rates.
How does Deskhero's AI improve the accessibility of the knowledge base?
Deskhero's AI enhances the search results within the platform by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data. This makes it easier for support agents to find the information they need.
Can Deskhero assign specific roles and permissions to different team members?
Yes, Deskhero's user groups feature allows you to assign specific roles and permissions to different team members.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can prioritize tickets based on their urgency and complexity, ensuring efficient ticket management.
* This article provides an example of how a fictive company in the Underground storage tank removal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
