Underground Innovations receives a high volume of customer inquiries every day. They use Deskhero's advanced AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies, significantly reducing the time spent by support agents on each ticket.
The AI also enhances the search results within the platform, making it easier for support agents to find relevant information from the knowledge base or past tickets. This feature is particularly useful in addressing complex technical questions that require detailed explanations or references to specific procedures.
Underground Innovations uses Deskhero's kanban board to visualize their ticket workflow. Combined with the AI's ability to prioritize tickets based on their urgency and complexity, this feature ensures efficient ticket management.
With Deskhero's custom email domains, Underground Innovations can maintain a consistent brand image in their customer communications. This feature, along with the AI's ability to generate professional and accurate responses, enhances their overall customer service experience.
Overall, Deskhero's advanced AI capabilities have enabled Underground Innovations to streamline their ticket management process, improve their response times, and enhance their overall customer service experience.
How does Deskhero's AI help in managing tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other relevant data to generate suggested replies, reducing the time spent by support agents on each ticket. It also prioritizes tickets based on their urgency and complexity.
Can Deskhero visualize the ticket workflow?
Yes, Deskhero provides a kanban board that allows you to visualize your ticket workflow.
Can Deskhero maintain a consistent brand image in customer communications?
Yes, with Deskhero's custom email domains, you can maintain a consistent brand image in your customer communications.
* This article provides an example of how a fictive company in the Underground storage tank removal industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
