AquaLens uses Deskhero's structured data lists and custom fields to categorize and prioritize customer queries. This helps the customer support team to quickly identify high-priority issues and respond to them promptly.
With Deskhero's custom email domains and user groups, AquaLens is able to maintain a professional image and ensure that the right team members are assigned to the right tasks.
The tickets management feature of Deskhero allows AquaLens to keep track of all customer queries and ensure that no query goes unanswered. The kanban board provides a visual representation of the progress of each ticket, helping the team to stay organized and efficient.
Deskhero's knowledge base is a valuable resource for AquaLens. The AI capabilities of Deskhero generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and even scraped website data. This ensures that the knowledge base is always up-to-date and comprehensive.
Finally, the advanced AI capabilities of Deskhero leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enhancing search results and enabling AquaLens to provide quick and accurate responses to customer queries.
How does Deskhero help AquaLens to prioritize customer queries?
Deskhero's structured data lists and custom fields allow AquaLens to categorize and prioritize customer queries, helping the team to quickly identify and respond to high-priority issues.
How does Deskhero ensure that the knowledge base of AquaLens is comprehensive and up-to-date?
Deskhero's AI capabilities generate knowledge base articles from various sources such as Word documents, PowerPoint presentations, PDF files, and scraped website data, ensuring that the knowledge base is comprehensive and up-to-date.
How does Deskhero enable AquaLens to provide quick and accurate responses to customer queries?
Deskhero's AI capabilities leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then sent through OpenAI's ChatGPT to generate suggested replies, enhancing search results and enabling AquaLens to provide quick and accurate responses.
* This article provides an example of how a fictive company in the Underwater photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
