DeepBlueImagery uses Deskhero's structured data lists and custom fields to efficiently manage and categorize customer queries. This allows the customer service team to quickly identify and address urgent issues, improving response times and customer satisfaction.
Deskhero's custom email domains and user groups help DeepBlueImagery maintain a professional image while ensuring that queries are directed to the appropriate team members. This streamlines the customer service process and reduces the chance of miscommunication.
Deskhero's ticket management system keeps track of all customer queries, ensuring that no query goes unanswered. The kanban board provides a visual overview of ticket progress, helping the team stay organized and on top of their tasks.
DeepBlueImagery utilizes Deskhero's knowledge base, which is continually updated by the platform's AI capabilities. The AI generates articles from various sources, such as Word documents, PowerPoint presentations, PDF files, and scraped website data, ensuring a comprehensive and up-to-date knowledge base.
Finally, Deskhero's advanced AI capabilities leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then processed through OpenAI's ChatGPT to generate suggested replies, enhancing search results and enabling DeepBlueImagery to provide quick and accurate responses to customer queries.
How does Deskhero help DeepBlueImagery to efficiently manage customer queries?
Deskhero's structured data lists and custom fields allow DeepBlueImagery to efficiently manage and categorize customer queries, enabling the customer service team to quickly identify and address urgent issues.
How does Deskhero ensure that DeepBlueImagery's knowledge base is comprehensive and up-to-date?
Deskhero's AI capabilities generate knowledge base articles from various sources, such as Word documents, PowerPoint presentations, PDF files, and scraped website data, ensuring a comprehensive and up-to-date knowledge base.
How does Deskhero enable DeepBlueImagery to provide quick and accurate responses to customer queries?
Deskhero's advanced AI capabilities leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then processed through OpenAI's ChatGPT to generate suggested replies, enhancing search results and enabling DeepBlueImagery to provide quick and accurate responses.
* This article provides an example of how a fictive company in the Underwater photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
