OceanCapture uses Deskhero's structured data lists and custom fields to efficiently manage and categorize customer inquiries. This allows the support team to quickly identify and address urgent matters, improving response times and customer satisfaction.
With Deskhero's custom email domains and user groups, OceanCapture maintains a professional image while ensuring that inquiries are directed to the appropriate team members. This streamlines the support process and reduces the chance of miscommunication.
Deskhero's ticket management system keeps track of all customer inquiries, ensuring that no question goes unanswered. The kanban board provides a visual overview of ticket progress, helping the team stay organized and on top of their tasks.
OceanCapture utilizes Deskhero's knowledge base, which is continually updated by the platform's AI capabilities. The AI generates articles from various sources, such as Word documents, PowerPoint presentations, PDF files, and scraped website data, ensuring a comprehensive and up-to-date knowledge base.
Finally, Deskhero's advanced AI capabilities leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then processed through OpenAI's ChatGPT to generate suggested replies, enhancing search results and enabling OceanCapture to provide fast and accurate responses to customer inquiries.
How does Deskhero improve the response times of OceanCapture's customer support?
Deskhero's structured data lists and custom fields allow OceanCapture to efficiently manage and categorize customer inquiries, enabling the support team to quickly identify and address urgent matters.
How does Deskhero ensure that OceanCapture's knowledge base is comprehensive and up-to-date?
Deskhero's AI capabilities generate knowledge base articles from various sources, such as Word documents, PowerPoint presentations, PDF files, and scraped website data, ensuring a comprehensive and up-to-date knowledge base.
How does Deskhero enable OceanCapture to provide fast and accurate responses to customer inquiries?
Deskhero's advanced AI capabilities leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This content is then processed through OpenAI's ChatGPT to generate suggested replies, enhancing search results and enabling OceanCapture to provide fast and accurate responses.
* This article provides an example of how a fictive company in the Underwater photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
