Uniformity Services receives a high volume of customer inquiries daily, ranging from order status updates to specific cleaning instructions. They use Deskhero's AI capabilities to manage these inquiries efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI capabilities have significantly reduced the time taken to respond to customer inquiries. The AI suggests replies based on similar previous tickets and knowledge base articles, enabling the customer support team to provide quick, accurate responses. This has resulted in improved customer satisfaction and increased efficiency in the customer support department.
The AI also enhances the search results in the comprehensive search bar. When a customer support agent searches for a term, the AI uses the embeddings to find the most relevant content across all the data sources. This feature has been particularly useful in finding specific cleaning instructions or order details quickly.
Uniformity Services also uses Deskhero's AI to manage their knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier to keep the knowledge base updated with the latest information.
Overall, Deskhero's advanced AI capabilities have transformed Uniformity Services' customer support operations, making them more efficient and effective.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search term is entered, the AI uses the embeddings to find the most relevant content across all data sources. This ensures that the most pertinent information is surfaced quickly.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and even scrape data from the company's website. This makes it easier to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Uniform Rental and Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
