CleanFit Uniforms receives numerous customer inquiries and complaints daily, which are managed through a ticketing system. They use Deskhero's AI capabilities to handle these tickets more efficiently. The AI uses OpenAI Embeddings from previous tickets and other data sources to find relevant content, which is then processed by OpenAI's ChatGPT to generate suggested replies.
The AI's ability to suggest replies based on similar previous tickets and other relevant data has significantly reduced the time taken to resolve tickets. This has led to faster resolution times, improved customer satisfaction, and a more efficient customer support team.
CleanFit Uniforms also uses Deskhero's AI to categorize and prioritize tickets. The AI analyses the content of the ticket and assigns it to the appropriate category and priority level. This ensures that urgent and important tickets are handled promptly.
The AI also enhances the search results in the ticket management system. When a customer support agent searches for a ticket, the AI uses the embeddings to find the most relevant tickets quickly. This feature has been particularly useful in tracking the status of specific orders or complaints.
Overall, Deskhero's advanced AI capabilities have greatly improved CleanFit Uniforms' ticket management system, making it more efficient and effective.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets and other data sources to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI categorize and prioritize tickets?
The AI analyses the content of the ticket and assigns it to the appropriate category and priority level. This ensures that urgent and important tickets are handled promptly.
How does Deskhero's AI enhance search results in the ticket management system?
When a search term is entered, the AI uses the embeddings to find the most relevant tickets quickly. This ensures that the most pertinent tickets are surfaced quickly.
* This article provides an example of how a fictive company in the Uniform Rental and Cleaning Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
