UITech Solutions was facing challenges in managing their vast knowledge base. The information was scattered across different resources, making it difficult for the customer support team to find relevant information quickly.
They implemented Deskhero to manage their knowledge base more effectively. The platform's AI capabilities were used to structure the data lists, create custom fields, and manage user groups. This made the knowledge base more organized and accessible.
Deskhero's AI was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allowed the AI to generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website.
The AI also enhanced the search bar functionality, making it easier for the customer support team to find relevant information. This significantly improved the efficiency of the customer support team and reduced the time taken to respond to customer queries.
Since implementing Deskhero, UITech Solutions has seen a significant improvement in their knowledge base management, an increase in the efficiency of their customer support team, and a reduction in response time.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI structures the data lists, creates custom fields, and manages user groups. It also generates knowledge base articles from Word, PowerPoint, PDF files, and scrapes data from the company's website. This makes the knowledge base more organized and accessible.
How does Deskhero's AI enhance the search bar functionality?
Deskhero's AI uses OpenAI Embeddings to understand the context and content of the search query. It then finds the most relevant information from the knowledge base and other resources, enhancing the search bar functionality.
How has Deskhero improved the efficiency of the customer support team at UITech Solutions?
By making the knowledge base more organized and accessible, and enhancing the search bar functionality, Deskhero's AI has made it easier for the customer support team to find relevant information. This has significantly improved their efficiency and reduced the time taken to respond to customer queries.
* This article provides an example of how a fictive company in the Unit Investment Trusts (UIT) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
