TrustInvest Co. was struggling with an increasing volume of customer queries and complaints. Their customer support team was overwhelmed, leading to delays in response and a drop in customer satisfaction. They needed a solution that could help them manage and respond to customer queries more efficiently.
TrustInvest Co. decided to implement Deskhero, particularly leveraging its advanced AI capabilities. The AI was trained using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allowed the AI to understand the context and content of customer queries better.
The AI-powered solution suggested replies to customer queries by finding relevant content from the knowledge base and other resources. This significantly reduced the time taken to respond to customer queries. The AI also enhanced search results, making it easier for the customer support team to find relevant information.
Furthermore, Deskhero's AI capabilities helped TrustInvest Co. to identify common issues and trends in customer queries. This enabled them to proactively address these issues, further improving customer satisfaction.
Since implementing Deskhero, TrustInvest Co. has seen a significant reduction in response time, an increase in customer satisfaction, and an improvement in the efficiency of their customer support team.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to understand the context and content of customer queries. It then finds relevant content and generates suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses the same embeddings to enhance search results. It understands the context and content of the search query and finds the most relevant information from the knowledge base and other resources.
How does Deskhero help in identifying common issues and trends in customer queries?
Deskhero's AI analyzes the content and context of all customer queries to identify common issues and trends. This helps in proactively addressing these issues and improving customer satisfaction.
* This article provides an example of how a fictive company in the Unit Investment Trusts (UIT) industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
