UNICEF receives numerous child welfare queries daily from different stakeholders including governments, NGOs, and the public. Managing these queries was challenging due to their volume and diversity. UNICEF implemented Deskhero to manage tickets effectively, reduce response time and improve overall customer service.
Deskhero's advanced AI capabilities were utilized to analyze previous tickets and generate OpenAI Embeddings. These embeddings were used to find relevant content from the knowledge base articles, uploaded files like child welfare policies/manuals/presentations, and scraped website data. This significantly reduced the time taken to respond to tickets as the system suggested replies based on the analyzed data.
UNICEF also used Deskhero's AI to generate a dynamic knowledge base. The AI analyzed word, powerpoint, and pdf files to create knowledge base articles. This automated process saved UNICEF considerable time and resources that would have been spent on manual data entry.
Furthermore, Deskhero's comprehensive search bar enhanced by AI capabilities improved the efficiency of UNICEF's customer service. The search results were more accurate and relevant, making it easier for the support team to find the information they needed to resolve tickets.
UNICEF found Deskhero's AI capabilities to be a game-changer in managing their customer support services. It not only improved their efficiency but also provided a better user experience for their stakeholders.
How does Deskhero's AI improve child welfare query management?
Deskhero's AI analyzes previous tickets to generate OpenAI Embeddings. These embeddings are used to find relevant content which is sent through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to child welfare queries.
How does Deskhero's AI help in generating a dynamic knowledge base?
Deskhero's AI can analyze word, powerpoint, and pdf files to create knowledge base articles. This automated process saves considerable time and resources that would have been spent on manual data entry.
How does Deskhero's AI enhance search results?
Deskhero's AI enhances the search bar results by using OpenAI Embeddings to find the most relevant content based on the search query. This makes it easier for the support team to find the information they need to resolve tickets.
* This article provides an example of how a fictive company in the United Nations Agencies and Offices industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
