CleanComfort receives numerous queries and requests daily from customers seeking cleaning services or needing assistance with existing orders. To manage these efficiently, they use Deskhero's ticket management feature. However, the real game-changer is the platform's advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps CleanComfort's support team to quickly find relevant content and generate suggested replies. As a result, the team can respond to customer queries faster and more accurately, enhancing customer satisfaction.
The AI also enhances the search results within the platform. When a support agent searches for a term, the AI uses the embeddings to provide the most relevant results. This saves time for the agents and allows them to provide quicker resolutions to customer issues.
Moreover, Deskhero's AI capabilities allow CleanComfort to automate responses to frequently asked questions. The AI analyses the incoming tickets and automatically generates appropriate responses based on past data. This reduces the workload on the support team and increases their productivity.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of CleanComfort's customer support services, leading to happier customers and a more productive support team.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from past data to quickly find relevant content and generate suggested replies. This allows support agents to respond to customer queries faster and more accurately.
How does the AI enhance search results within Deskhero?
When a support agent searches for a term, the AI uses the embeddings to provide the most relevant results. This saves time for the agents and allows them to provide quicker resolutions to customer issues.
Can Deskhero's AI automate responses to frequently asked questions?
Yes, Deskhero's AI can analyse incoming tickets and automatically generate appropriate responses based on past data. This reduces the workload on the support team and increases their productivity.
* This article provides an example of how a fictive company in the Upholstery & Furniture Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
