FurnitureFresh has a comprehensive knowledge base that includes articles, manuals, presentations, and other resources. Managing this vast amount of information can be challenging, but Deskhero's advanced AI capabilities make it easier and more efficient.
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This not only improves the search results within the platform but also helps in generating suggested replies to customer queries.
Furthermore, the AI can generate new knowledge base articles from Word, PowerPoint, PDF files. This automation reduces the manual work required to update the knowledge base and ensures that the latest information is always available to the support team.
By leveraging Deskhero's AI capabilities, FurnitureFresh has been able to improve the quality of their customer support services. The support team can now quickly find the information they need and provide accurate responses to customer queries.
Overall, Deskhero's advanced AI capabilities have helped FurnitureFresh to manage their knowledge base more efficiently and improve their customer support services.
How does Deskhero's AI improve the management of the knowledge base?
Deskhero's AI uses OpenAI Embeddings from the knowledge base articles, uploaded files, and scraped website data to find relevant content. This improves the search results within the platform and helps in generating suggested replies to customer queries. The AI can also generate new knowledge base articles from Word, PowerPoint, PDF files.
How does the AI improve the quality of customer support services?
The AI allows the support team to quickly find the information they need and provide accurate responses to customer queries. It also automates the generation of new knowledge base articles, ensuring that the latest information is always available to the support team.
Can Deskhero's AI generate new knowledge base articles?
Yes, Deskhero's AI can generate new knowledge base articles from Word, PowerPoint, PDF files. This automation reduces the manual work required to update the knowledge base and ensures that the latest information is always available to the support team.
* This article provides an example of how a fictive company in the Upholstery & Furniture Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
