UpholsteryUltra receives a high volume of customer queries and requests every day. To manage these effectively, they use Deskhero's ticket management feature. But what truly revolutionizes their customer support process is Deskhero's advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This enables UpholsteryUltra's support team to quickly find relevant content and generate suggested replies, thereby reducing response times and improving customer satisfaction.
Moreover, the AI enhances the search results within the platform. When a support agent searches for a term, the AI uses the embeddings to provide the most relevant results. This not only saves time for the agents but also allows them to provide quicker resolutions to customer issues.
Deskhero's AI capabilities also allow UpholsteryUltra to automate responses to frequently asked questions. The AI analyses the incoming tickets and automatically generates appropriate responses based on past data. This reduces the workload on the support team and increases their productivity.
Overall, by leveraging Deskhero's advanced AI capabilities, UpholsteryUltra has been able to streamline their customer support processes, improve their operational efficiency, and enhance their customer satisfaction.
How does Deskhero's AI help in managing customer queries and requests?
Deskhero's AI uses OpenAI Embeddings from past data to quickly find relevant content and generate suggested replies. This allows the support team to respond to customer queries and requests faster and more accurately.
How does the AI enhance search results within Deskhero?
When a support agent searches for a term, the AI uses the embeddings to provide the most relevant results. This not only saves time for the agents but also allows them to provide quicker resolutions to customer issues.
Can Deskhero's AI automate responses to frequently asked questions?
Yes, Deskhero's AI can analyse incoming tickets and automatically generate appropriate responses based on past data. This reduces the workload on the support team and increases their productivity.
* This article provides an example of how a fictive company in the Upholstery & Furniture Cleaning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
