Eco Upholstery receives a wide range of customer inquiries, from product information to sustainability practices. To handle these effectively, they use Deskhero's AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, and uploaded files.
The AI-enhanced search results allow the customer support team to quickly find relevant information and solutions to customer inquiries. This not only improves response times but also ensures that the information provided is accurate and consistent.
Eco Upholstery also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information and sustainability practices. The AI capabilities of Deskhero then use this scraped data to provide more accurate and up-to-date suggested replies and search results.
The company has also customized their email domain and user groups using Deskhero. This allows them to maintain a professional image while ensuring that customer inquiries are directed to the appropriate department or individual for resolution.
Finally, Eco Upholstery uses Deskhero's REST API to integrate their customer support platform with their ERP system. This provides a seamless workflow for the support team and allows for more efficient ticket management.
How does Deskhero's AI enhance the customer support experience?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies and enhance search results. This leads to faster response times and more accurate information being provided to customers.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows companies to keep their knowledge base updated with the latest information. The AI capabilities of Deskhero then use this data to provide more accurate and up-to-date suggested replies and search results.
How does Deskhero's REST API benefit businesses?
Deskhero's REST API allows businesses to integrate their customer support platform with other business systems. This provides a seamless workflow for the support team and allows for more efficient ticket management.
* This article provides an example of how a fictive company in the Upholstery manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
