Plush Perfection receives a high volume of customer inquiries regarding their custom upholstery options. Using Deskhero's advanced AI capabilities, they are able to quickly generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up response times but also ensures consistent and accurate information is provided to customers.
The company also utilizes Deskhero's AI to enhance search results within their helpdesk platform. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can find relevant content to aid in resolving customer inquiries more efficiently.
Deskhero's website scraping feature is used by Plush Perfection to keep their knowledge base updated with the latest product information and fabric care instructions. The AI capabilities of Deskhero then use this scraped data to provide more accurate and up-to-date suggested replies and search results.
Plush Perfection has also customized their email domain and user groups using Deskhero. This allows them to maintain a professional image while ensuring that customer inquiries are directed to the appropriate department or individual for resolution.
Finally, the company uses Deskhero's REST API to integrate their customer support platform with other business systems. This provides a seamless experience for their support team and allows for more efficient ticket management.
How does Deskhero's AI enhance the customer support experience?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies and enhance search results. This leads to faster response times and more accurate information being provided to customers.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows companies to keep their knowledge base updated with the latest information. The AI capabilities of Deskhero then use this data to provide more accurate and up-to-date suggested replies and search results.
How does Deskhero's REST API benefit businesses?
Deskhero's REST API allows businesses to integrate their customer support platform with other business systems. This provides a seamless experience for the support team and allows for more efficient ticket management.
* This article provides an example of how a fictive company in the Upholstery manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
