Vintage Velvet often deals with unique and complex inquiries related to the restoration of antique upholstery. To handle these effectively, they use Deskhero's AI capabilities to generate a comprehensive knowledge base from various sources such as previous tickets, uploaded files, and scraped website data.
The AI-powered knowledge base is used by the customer support team to quickly find relevant information and solutions to customer inquiries. This not only improves response times but also ensures that the information provided is accurate and consistent.
Deskhero's AI also generates suggested replies based on the knowledge base, further enhancing the efficiency of the customer support team. These suggested replies are tailored to the specific inquiry and provide the customer with a detailed and accurate response.
Vintage Velvet also uses Deskhero's custom fields and structured data lists to categorize and manage customer inquiries. This allows them to easily track and prioritize tickets, leading to improved customer satisfaction.
Finally, the company uses Deskhero's REST API to integrate their customer support platform with their CRM system. This provides a seamless workflow for the support team and ensures that all customer interactions are tracked and managed effectively.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, uploaded files, and scraped website data to generate a comprehensive knowledge base. This knowledge base is then used to quickly find relevant information and solutions to customer inquiries.
What are the benefits of using Deskhero's custom fields and structured data lists?
Custom fields and structured data lists allow companies to categorize and manage customer inquiries. This makes it easier to track and prioritize tickets, leading to improved customer satisfaction.
How does Deskhero's REST API benefit businesses?
Deskhero's REST API allows businesses to integrate their customer support platform with other business systems. This provides a seamless workflow for the support team and ensures that all customer interactions are tracked and managed effectively.
* This article provides an example of how a fictive company in the Upholstery manufacture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
