PlushPalace deals with a high volume of customer inquiries every day. Managing these manually was cumbersome and inefficient. With Deskhero's ticket management feature, they were able to organize and track all customer inquiries effectively.
Deskhero's advanced AI capabilities allowed PlushPalace to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This helped them find relevant content quickly, enhancing the efficiency of their customer support team.
Deskhero's AI also generates suggested replies based on the embedded data, significantly reducing the response time. This has enabled the customer support team to handle more tickets in less time, improving customer satisfaction.
The comprehensive search bar powered by AI has made it easier for the team to find specific information from the vast database. This feature has been particularly useful in handling complex queries that require detailed information.
Deskhero's REST API enabled PlushPalace to integrate the platform with their existing systems, further enhancing their operational efficiency.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on crafting responses, thereby improving response time.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to scan through the entire database, including previous tickets, knowledge base articles, and uploaded files, to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Upholstery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
