ComfyCraft receives hundreds of customer inquiries daily, ranging from service requests to queries about fabric care. Managing these manually was time-consuming and prone to errors. With Deskhero's ticket management feature, they were able to streamline this process, ensuring no ticket goes unanswered.
The advanced AI capabilities of Deskhero allowed ComfyCraft to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations. This helped in finding relevant content quickly, enhancing the efficiency of the customer support team.
Deskhero's AI also generates suggested replies based on the embedded data, significantly reducing the response time. The customer support team can now handle more tickets in less time, improving customer satisfaction.
Additionally, the comprehensive search bar powered by AI has made it easier for the team to find specific information from the vast database. This feature has been particularly useful in handling complex queries that require detailed information.
Finally, Deskhero's REST API enabled ComfyCraft to integrate the platform with their existing systems, further enhancing their operational efficiency.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This reduces the time spent on crafting responses, thereby improving response time.
How does the comprehensive search bar work?
The comprehensive search bar uses AI to scan through the entire database, including previous tickets, knowledge base articles, and uploaded files, to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be integrated with existing systems.
* This article provides an example of how a fictive company in the Upholstery Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
