Lavish Lodgings uses Deskhero's AI capabilities to analyze the tickets and generate insights. These insights help the customer support team understand the common issues faced by the guests and take proactive measures to address them.
The AI also generates suggested replies for the tickets. It uses the embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant responses. This not only improves the response time but also enhances the quality of support provided.
Lavish Lodgings also uses Deskhero's user groups feature to organize their customer support team. The AI uses this feature to route the tickets to the right group, ensuring that the issues are resolved by the most competent team.
Deskhero's kanban board is another feature that Lavish Lodgings leverages. The AI helps in managing the tickets on the board, ensuring that the critical issues are addressed promptly.
Finally, Lavish Lodgings uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across all their customer support operations, empowering their team with AI-driven insights.
How does Deskhero's AI generate insights?
The AI analyses the tickets and identifies the common issues faced by the guests. These insights help the customer support team take proactive measures to address the issues.
How does the AI help in organizing the customer support team?
The AI uses the user groups feature to route the tickets to the right group. This ensures that the issues are resolved by the most competent team.
How does the AI help in managing the tickets on the kanban board?
The AI prioritizes the tickets on the kanban board based on their urgency and importance. It also suggests the most relevant knowledge base articles or resources that can help in resolving the issue.
* This article provides an example of how a fictive company in the Upscale Hotels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
