The Grandeur Palace leverages Deskhero's AI capabilities to generate suggested replies for customer queries. The AI analyses previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to provide the most relevant responses. This not only improves response time but also ensures consistency in the quality of support provided.
Deskhero's AI also enhances the search results in the knowledge base. Guests often have similar queries, and the AI uses the embeddings from previous tickets to improve the search results. This makes it easier for guests to find the information they need without having to contact support.
The Grandeur Palace also uses Deskhero's custom fields feature to capture specific information about the guests' needs and preferences. This data is then used by the AI to personalize the support provided to each guest, enhancing their overall experience.
Deskhero's kanban board is used to manage tickets effectively. The AI capabilities help in prioritizing the tickets based on their urgency and importance, ensuring that critical issues are addressed promptly.
Finally, the Grandeur Palace uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across all their customer support channels, providing a seamless and consistent experience for the guests.
How does Deskhero's AI improve the response time?
Deskhero's AI analyses previous tickets, knowledge base articles, and other resources to generate suggested replies for customer queries. This significantly reduces the time taken to draft a response.
How does the AI personalize the support provided to each guest?
The AI uses the data captured through custom fields to understand the guests' needs and preferences. It then uses this information to personalize the responses.
How does the AI help in managing tickets?
The AI helps in prioritizing the tickets based on their urgency and importance. It also suggests the most relevant knowledge base articles or resources that can help in resolving the issue.
* This article provides an example of how a fictive company in the Upscale Hotels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
