Elite Retreat uses Deskhero's AI capabilities to automate the process of ticket management. The AI analyses the tickets and categorizes them based on their content. This not only reduces the manual effort required but also ensures that the tickets are routed to the right team.
The AI also generates suggested replies for the tickets. It uses the embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to provide the most relevant responses. This not only improves the response time but also enhances the quality of support provided.
Elite Retreat also uses Deskhero's custom email domains feature to maintain a consistent brand image. The AI uses this feature to identify the emails coming from different domains and categorize them accordingly.
Deskhero's comprehensive search bar is another feature that Elite Retreat leverages. The AI enhances the search results, making it easier for the helpdesk team to find the information they need.
Finally, Elite Retreat uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities across all their helpdesk operations, improving their overall efficiency.
How does Deskhero's AI automate the process of ticket management?
The AI analyses the tickets and categorizes them based on their content. It also routes the tickets to the right team based on the category.
How does the AI enhance the search results?
The AI uses the embeddings from previous tickets, knowledge base articles, and other resources to improve the search results. This makes it easier to find the required information.
How does the AI help in maintaining a consistent brand image?
The AI uses the custom email domains feature to identify the emails coming from different domains. It then categorizes the emails accordingly, helping maintain a consistent brand image.
* This article provides an example of how a fictive company in the Upscale Hotels industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
