UrbanRail's customer support team was facing challenges in managing their extensive knowledge base and providing accurate search results to customers. They needed a solution that could handle these tasks effectively.
With Deskhero, UrbanRail found the perfect solution. The platform's structured data lists and custom fields allowed for better organization of their knowledge base. However, the standout feature was Deskhero's AI capabilities.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results. This means when a customer searches for information, they are provided with the most relevant and accurate results.
Additionally, the AI also generates knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has allowed UrbanRail to expand their knowledge base rapidly, providing customers with more comprehensive information.
Thanks to Deskhero's AI, UrbanRail has seen a significant improvement in their knowledge base management and search result accuracy, leading to a better customer experience.
How has Deskhero's AI enhanced UrbanRail's search results?
Deskhero's AI uses OpenAI Embeddings from various sources to provide the most relevant and accurate search results. This has improved the accuracy of UrbanRail's search results, making it easier for customers to find the information they need.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. This allows UrbanRail to expand their knowledge base rapidly with comprehensive information.
Has Deskhero's AI improved the customer experience at UrbanRail?
Yes, by improving the management of the knowledge base and the accuracy of search results, Deskhero's AI has enhanced the overall customer experience at UrbanRail.
* This article provides an example of how a fictive company in the Urban Passenger Rail Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
