Due to the vast number of passengers MetroMingle serves daily, the company was struggling with a high volume of customer queries and complaints. They needed a solution that could handle this influx efficiently and accurately.
By implementing Deskhero, MetroMingle was able to streamline their customer support process. The platform's ticket management system and Kanban board allowed for easy tracking and resolution of issues. However, the real game-changer was Deskhero's advanced AI capabilities.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This feature enabled MetroMingle to find relevant content quickly and accurately, significantly reducing the time spent on each ticket.
Furthermore, the AI-generated suggested replies were a boon for the customer support team. By providing accurate and relevant responses, the AI reduced the workload on the team, allowing them to focus on more complex issues.
Overall, Deskhero's AI capabilities have greatly improved MetroMingle's customer support efficiency and accuracy, leading to increased customer satisfaction.
How has Deskhero's AI improved MetroMingle's customer support efficiency?
Deskhero's AI capabilities have helped MetroMingle handle a high volume of customer queries and complaints more efficiently. By leveraging OpenAI Embeddings from various sources, the AI provides relevant content and suggested replies, reducing the time spent on each ticket and freeing up the team to focus on more complex issues.
What sources does Deskhero's AI use to generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies.
Has Deskhero's AI improved MetroMingle's customer satisfaction?
Yes, by improving the efficiency and accuracy of the customer support process, Deskhero's AI has led to increased customer satisfaction at MetroMingle.
* This article provides an example of how a fictive company in the Urban Passenger Rail Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
