CityTram was dealing with a high volume of customer queries and complaints, which was overwhelming their helpdesk team. They needed a solution that could handle this volume without compromising on service quality.
Deskhero proved to be the ideal solution for CityTram. Its ticket management system and user groups allowed for efficient handling of customer queries. But the real difference-maker was Deskhero's AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly reduced the time spent on each ticket, allowing the helpdesk team to handle more queries in less time.
Additionally, the AI-enhanced search results have made it easier for customers to find the information they need, reducing the number of queries the helpdesk team needs to handle.
Thanks to Deskhero's AI, CityTram has been able to streamline its helpdesk services, improving both efficiency and customer satisfaction.
How has Deskhero's AI helped streamline CityTram's helpdesk services?
Deskhero's AI generates suggested replies using OpenAI Embeddings from various sources, reducing the time spent on each ticket. Additionally, the AI-enhanced search results make it easier for customers to find information, reducing the number of queries the helpdesk team needs to handle. This has helped streamline CityTram's helpdesk services.
What sources does Deskhero's AI use to generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to generate suggested replies.
Has Deskhero's AI improved customer satisfaction at CityTram?
Yes, by streamlining the helpdesk services and making it easier for customers to find information, Deskhero's AI has improved customer satisfaction at CityTram.
* This article provides an example of how a fictive company in the Urban Passenger Rail Transport industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
