MetroDesign has a vast repository of knowledge in the form of project files, policies, manuals, presentations, and more. Managing and accessing this information can be challenging. Deskhero's structured data lists, custom fields, and comprehensive search bar help MetroDesign organize and retrieve this knowledge effectively.
Deskhero's advanced AI capabilities play a crucial role in MetroDesign's knowledge management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This enhances the accuracy of search results, making it easier for MetroDesign's team to access the information they need.
The AI can also generate knowledge base articles from Word, PowerPoint, and PDF files. This not only expands MetroDesign's knowledge base but also makes it more accessible to the team and customers.
Furthermore, the AI can generate suggested replies based on this knowledge. This has significantly improved MetroDesign's customer service, as the support team can provide accurate and prompt responses to inquiries.
In summary, Deskhero's AI capabilities have optimized MetroDesign's knowledge management, enhancing productivity and customer service.
How does Deskhero's AI improve knowledge management?
Deskhero's AI uses OpenAI Embeddings from various resources to find relevant content, enhancing the accuracy of search results. It can also generate knowledge base articles from various file types, making knowledge more accessible.
Can Deskhero's AI generate knowledge base articles from uploaded files?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files.
How does Deskhero's AI improve customer service?
The AI can generate suggested replies based on the knowledge base, enabling the support team to provide accurate and prompt responses to inquiries.
* This article provides an example of how a fictive company in the Urban Planning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
