UrbanFlow receives numerous inquiries from city officials, contractors, and the public. These inquiries range from simple questions about their services to complex issues related to ongoing projects. By using Deskhero's ticket management system, UrbanFlow can efficiently categorize, assign, and track these inquiries.
With Deskhero's advanced AI capabilities, UrbanFlow can leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allows the system to find relevant content and use OpenAI's ChatGPT to generate suggested replies, significantly reducing response times.
Deskhero's AI also enhances search results, making it easier for UrbanFlow's support team to find relevant information when dealing with complex inquiries. This has improved the quality of their responses and increased customer satisfaction.
The knowledge base feature of Deskhero has been particularly useful for UrbanFlow. The AI can generate articles from Word, PowerPoint, and PDF files, creating a comprehensive resource that both the support team and customers can access.
Overall, Deskhero's AI capabilities have transformed UrbanFlow's customer support process, making it more efficient and effective.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This reduces the time it takes for the support team to formulate responses.
How does Deskhero's AI enhance search results?
The AI uses OpenAI Embeddings to find relevant content from various resources, enhancing the accuracy and relevance of search results.
Can customers access the knowledge base generated by Deskhero's AI?
Yes, the knowledge base created by Deskhero's AI is accessible to both the support team and customers, providing a valuable resource for answering inquiries.
* This article provides an example of how a fictive company in the Urban Planning industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
