ProUro Health maintains a comprehensive knowledge base for their patients and staff. They use Deskhero's AI to generate knowledge base articles from various sources like word documents, powerpoint presentations, pdf files, and their website. This has simplified their content creation process and ensured that their knowledge base is always current.
The clinic also uses Deskhero's AI for effective ticket management. By leveraging OpenAI Embeddings from previous tickets, the AI suggests relevant replies, which has reduced the time spent on each ticket. This has led to quicker response times and improved patient satisfaction.
ProUro Health utilizes Deskhero's custom fields and user groups to classify their patients and their queries. The AI uses this structured data to improve search results, enabling their support team to find pertinent information swiftly.
By integrating Deskhero's REST API with their existing systems, the clinic has managed to streamline their operations. This integration has facilitated task automation, further enhancing their efficiency.
In summary, Deskhero's advanced AI capabilities have empowered ProUro Health to deliver superior customer service. The platform's features have not only boosted their efficiency but also improved their capacity to serve their patients.
How does Deskhero's AI help in content creation for the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like word documents, powerpoint presentations, pdf files, and website data. This simplifies the content creation process and ensures that the knowledge base is always updated.
How does Deskhero's AI improve ticket management?
Deskhero's AI leverages OpenAI Embeddings from previous tickets to suggest relevant replies. This reduces the time spent on each ticket and leads to quicker response times.
Can Deskhero's AI improve search results?
Yes, Deskhero's AI uses structured data from custom fields and user groups to enhance search results. This enables the support team to find pertinent information swiftly.
* This article provides an example of how a fictive company in the Urology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
