UroCare Solutions has a vast knowledge base that includes articles, manuals, and policies. They use Deskhero's AI capabilities to automatically generate knowledge base articles from word, powerpoint, pdf files, and even scrape data from their website. This feature has not only saved them time but also ensured that their knowledge base is always up-to-date with the latest information.
The company also leverages Deskhero's AI to manage their tickets effectively. The AI uses OpenAI Embeddings from previous tickets to suggest relevant replies, reducing the time spent by their support team on each ticket. This has resulted in faster response times and increased customer satisfaction.
UroCare Solutions uses Deskhero's custom fields and user groups to categorize their customers and their issues. The AI then uses this structured data to enhance search results, making it easier for their support team to find relevant information quickly.
The company has also integrated Deskhero's REST API with their existing systems to streamline their processes. This integration has allowed them to automate several tasks, further improving their efficiency.
Overall, Deskhero's advanced AI capabilities have enabled UroCare Solutions to provide a superior customer support experience. The platform's features have not only improved their efficiency but also enhanced their ability to serve their customers.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets to suggest relevant replies. This reduces the time spent by the support team on each ticket, resulting in faster response times.
Can Deskhero's AI enhance search results?
Yes, Deskhero's AI uses structured data from custom fields and user groups to enhance search results. This makes it easier for the support team to find relevant information quickly.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that can be integrated with existing systems to streamline processes and automate tasks.
* This article provides an example of how a fictive company in the Urology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
