VintageVogue receives numerous customer queries daily about product details, delivery status, and return policies. The company uses Deskhero's AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
The company also uses Deskhero's AI to enhance its search results. When customers search for information on their platform, the AI uses the embeddings to provide relevant and comprehensive results. This has reduced the number of support tickets generated as customers can find the information they need quickly and easily.
Deskhero's AI also helps VintageVogue in managing their ticket system. The AI categorizes incoming tickets based on their content, allowing the support team to prioritize and handle them more efficiently.
Moreover, the AI's ability to generate knowledge base articles from word, powerpoint, pdf files has enabled VintageVogue to build a robust knowledge base. This has further reduced the workload on the support team as customers can find answers to their queries in the knowledge base.
Overall, Deskhero's AI capabilities have helped VintageVogue streamline their customer support operations, improve their response time, and enhance customer satisfaction.
How does Deskhero's AI reduce response time?
Deskhero's AI reduces response time by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries.
How does Deskhero's AI enhance search results?
When customers search for information, Deskhero's AI uses the embeddings to provide relevant and comprehensive results, making it easier for customers to find the information they need.
How does Deskhero's AI help in managing tickets?
Deskhero's AI categorizes incoming tickets based on their content, allowing the support team to prioritize and handle them more efficiently.
* This article provides an example of how a fictive company in the Used Furniture Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
