RetroRelics deals with a high volume of customer queries daily. To manage these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies to customer queries, reducing the workload on the support team and improving response time.
The company also uses Deskhero's AI to enhance the user experience on their platform. When customers search for information, the AI provides relevant and comprehensive results, reducing the need for customers to generate support tickets.
Deskhero's AI also helps RetroRelics in managing their ticket system. The AI categorizes incoming tickets based on their content, helping the support team prioritize and handle them more efficiently.
Furthermore, RetroRelics uses Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files. This has enabled the company to build a comprehensive knowledge base, further reducing the workload on the support team.
Overall, Deskhero's advanced AI capabilities have helped RetroRelics improve their customer service, enhance their operational efficiency, and increase customer satisfaction.
How does Deskhero's AI improve customer service?
Deskhero's AI improves customer service by generating suggested replies to customer queries, enhancing search results, and helping manage the ticket system more efficiently.
How does Deskhero's AI enhance the user experience?
When customers search for information, Deskhero's AI provides relevant and comprehensive results, making it easier for customers to find the information they need and reducing the need for them to generate support tickets.
How does Deskhero's AI help in building a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, enabling companies to build a comprehensive knowledge base.
* This article provides an example of how a fictive company in the Used Furniture Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
