ClassicCharm receives a large number of customer queries every day. To handle these efficiently, the company uses Deskhero's AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies, reducing the response time and improving service quality.
The company also uses Deskhero's AI to enhance the search functionality on their platform. The AI provides relevant and comprehensive search results, reducing the need for customers to generate support tickets.
Deskhero's AI also helps ClassicCharm in managing their ticket system. The AI categorizes incoming tickets based on their content, helping the support team prioritize and handle them more efficiently.
Moreover, ClassicCharm uses Deskhero's AI to generate knowledge base articles from word, powerpoint, pdf files. This has enabled the company to build a robust knowledge base, further reducing the workload on the support team.
Overall, Deskhero's advanced AI capabilities have helped ClassicCharm streamline their customer support operations, improve their service quality, and enhance customer satisfaction.
How does Deskhero's AI improve service quality?
Deskhero's AI improves service quality by generating suggested replies to customer queries, enhancing search results, and helping manage the ticket system more efficiently.
How does Deskhero's AI enhance the search functionality?
When customers search for information, Deskhero's AI provides relevant and comprehensive results, making it easier for customers to find the information they need and reducing the need for them to generate support tickets.
How does Deskhero's AI help in building a knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files, enabling companies to build a robust knowledge base.
* This article provides an example of how a fictive company in the Used Furniture Retail industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
