UIRevolution has an extensive knowledge base, including numerous articles, manuals, and presentations. However, making this information easily accessible and understandable for customers was a challenge. With Deskhero, they were able to structure their knowledge base better and make it more user-friendly.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the knowledge base. The AI suggests new articles based on common queries and updates existing ones with relevant information, keeping the knowledge base up-to-date and comprehensive.
Furthermore, Deskhero's AI capabilities enhance the search results in the knowledge base. Customers can now find relevant information faster and more accurately, improving their self-service experience.
The ability to generate knowledge base articles from Word, PowerPoint, and PDF files has also been beneficial for UIRevolution. They can now easily update their knowledge base with new content, without having to manually format and upload each article.
Overall, Deskhero's AI capabilities have significantly improved UIRevolution's knowledge base, enhancing customer self-service and reducing the workload on their support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest new articles based on common queries and update existing ones with relevant information.
Can Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files, making it easier to update the knowledge base with new content.
Does Deskhero's AI enhance search results in the knowledge base?
Yes, Deskhero's AI enhances search results in the knowledge base, making it easier for customers to find relevant information.
* This article provides an example of how a fictive company in the User Interface Design and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
