PixelPerfect receives numerous customer queries daily, ranging from technical issues to design consultations. Managing these tickets manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate ticket management, significantly reducing the time spent on sorting and assigning tickets.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This feature has been instrumental in providing quick and accurate responses to customer queries. The AI suggests replies based on relevant content found, which are then sent through OpenAI's ChatGPT.
Additionally, Deskhero's comprehensive search bar has made it easier for PixelPerfect's support team to find relevant information quickly. The AI-enhanced search results provide more accurate and contextually appropriate results, reducing the time spent on searching for information.
The custom fields and structured data lists provided by Deskhero have also proven beneficial for PixelPerfect. They can now organize their customer data more effectively, allowing them to provide personalized support.
Overall, Deskhero's AI capabilities have significantly improved PixelPerfect's customer support efficiency, reduced response times, and enhanced customer satisfaction.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to provide more accurate and contextually appropriate search results. It takes into account the content of previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Deskhero automate ticket management?
Yes, Deskhero can automate ticket management, reducing the time spent on sorting and assigning tickets.
* This article provides an example of how a fictive company in the User Interface Design and Development industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
