Design Harmony uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This feature has significantly reduced the time and effort required to maintain their knowledge base, allowing them to focus more on their core business.
The AI also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results in their knowledge base. This has made it easier for customers to find the information they need, reducing the number of support tickets and improving customer satisfaction.
Design Harmony also uses Deskhero's REST API to integrate the platform with their existing systems. This has allowed them to leverage the power of AI across their entire operation, enhancing efficiency and productivity.
Deskhero's website scraping feature has been particularly useful for Design Harmony. The AI uses this feature to gather the latest information from relevant websites, keeping their knowledge base up-to-date and ensuring that customers always have access to the most recent information.
Overall, Deskhero's advanced AI capabilities have enabled Design Harmony to enhance their knowledge base, improve their customer support, and increase their overall efficiency.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can automatically generate knowledge base articles from Word, PowerPoint, and PDF files. This significantly reduces the time and effort required to maintain the knowledge base.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results in the knowledge base. This makes it easier for customers to find the information they need.
How does Deskhero's website scraping feature work?
Deskhero's AI uses the website scraping feature to gather the latest information from relevant websites. This information is then used to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the User Interface (UI) Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
