UI Magic uses Deskhero's AI capabilities to manage their growing number of customer support tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent by the support team on each ticket.
Deskhero's AI-powered search bar has also been instrumental in improving UI Magic's customer service. By using AI to enhance search results, customers can quickly find the information they need without having to contact support. This has led to a decrease in the number of support tickets and an increase in customer satisfaction.
UI Magic also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the power of AI across their entire operation, enhancing efficiency and productivity.
Deskhero's website scraping feature has also proved invaluable for UI Magic. The AI uses this feature to keep their knowledge base up-to-date with the latest information from relevant websites. This ensures that both the support team and customers have access to the most recent and relevant information.
Overall, Deskhero's advanced AI capabilities have enabled UI Magic to streamline their customer support, improve their helpdesk services, and enhance their overall efficiency.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to enhance search results. It leverages data from previous tickets, knowledge base articles, and uploaded files to provide the most relevant search results.
How does Deskhero's website scraping feature work?
Deskhero's AI uses the website scraping feature to gather the latest information from relevant websites. This information is then used to keep the knowledge base up-to-date.
* This article provides an example of how a fictive company in the User Interface (UI) Design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
