SoftUtility Inc. has a vast customer base that often requires assistance with their software. To manage the high volume of support tickets, they integrated Deskhero into their system. The platform's ticket management feature allowed them to efficiently track, prioritize, and resolve customer queries.
The advanced AI capabilities of Deskhero have been instrumental in improving the quality of support provided by SoftUtility Inc. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant solutions. The comprehensive search bar uses the same AI technology to provide the most relevant results, further speeding up the resolution process.
With the help of Deskhero's REST API, SoftUtility Inc. was able to seamlessly integrate the platform with their existing systems. This ensured a smooth transition and allowed the company to leverage the full potential of Deskhero's features.
Overall, the integration of Deskhero has significantly improved the efficiency of SoftUtility Inc.'s customer support operations. The advanced AI capabilities have not only reduced the response time but also improved the quality of support, leading to higher customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero's AI leverages the same technology used for generating suggested replies to enhance search results. It uses OpenAI Embeddings to provide the most relevant results based on the search query.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Utility software publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
