TechSolutions Ltd. prides itself on providing top-notch customer support. To achieve this, they use Deskhero to manage their knowledge base. The platform allows them to generate articles from Word, PowerPoint, PDF files, and even scrape data from their website.
Deskhero's advanced AI capabilities have been crucial in maintaining an extensive and efficient knowledge base. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new articles, ensuring the knowledge base is always up-to-date.
The AI also enhances the search results within the knowledge base. It uses the same technology to provide the most relevant results based on the search query, making it easier for the support team to find the information they need.
Through Deskhero's REST API, TechSolutions Ltd. was able to integrate the platform with their existing systems. This allowed them to leverage the full potential of Deskhero's features and maintain a comprehensive knowledge base.
Overall, Deskhero has significantly improved the efficiency of TechSolutions Ltd.'s knowledge base. The advanced AI capabilities have not only made it easier to generate new articles but also improved the searchability of the knowledge base, leading to faster resolution times and higher customer satisfaction.
How does Deskhero's AI help in generating knowledge base articles?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate new articles for the knowledge base.
How does Deskhero enhance search results within the knowledge base?
Deskhero's AI uses the same technology used for generating articles to enhance search results within the knowledge base. It provides the most relevant results based on the search query.
Can Deskhero's knowledge base be integrated with existing systems?
Yes, Deskhero provides a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Utility software publishing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
